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How does Jeanad’Ark handle returns?

Returns for damaged products

 

The team at Jeanad’Ark wants to ensure you and your customers are always happy with your orders. If there is damage with your sample, inventory or customer order, then Jeanad’Ark will replace/refund the product.

 

If your product is damaged (e.g., cracked or broken), please reach out to us at sales@glam-ware.com with necessary information and photographic/video evidence for investigation.

 

If the box or packaging is damaged, we kindly ask that you send us a photo before opening it so we can fairly assess your claim. Rest assured that we’ll do all that we can to provide the best solution depending on each situation.

 

Please be aware that we package items as securely as possible but minimal dents/scuffing can be possible during courier shipment. Note as well that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.

 

Customer Order Returns

 

We currently facilitate returns of customer orders for wrong shipment the item should be un-open and un-used. you can contact us for more details sales@glam-ware.com